Privacy Policy
How we collect, protect, and handle your data
Welcome to wAIsend. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our automation platform, and tell you about your privacy rights.
1. Who We Are and Scope
wAIsend provides a high-performance WhatsApp automation and CRM platform. This privacy policy applies to all users of our platform, website visitors, and the database processing associated with running WhatsApp automations.
2. The Data We Collect
We collect information necessary to provide and optimize our automation services. This includes:
- Identity & Contact Details: Name, email address, and WhatsApp phone number used during sign-up.
- Technical Data: IP addresses, login credentials, browser type, cookies, and system performance metrics.
- Usage Data: Number of sent messages, response times, active hours, and general analytics of your campaigns.
- Centralized AI Metadata: Number of tokens consumed for cost calculations and resource monitoring.
3. How We Use Your Data
We process your personal data under legal grounds, primarily to provide services. Specifically:
- To authenticate your account and securely host your WhatsApp sessions.
- To calculate AI token costs and keep your subscriptions up to date.
- To debug performance issues, preventing connection dropouts and database exhaustion.
- To comply with security audits, keeping your connected device safe from spam blocks.
4. Data Security & Anti-Ban Throttling
We implement robust security measures to protect your database credentials and WhatsApp sessions. In addition, we utilize advanced scheduling and variable-delay throttling algorithms to keep your WhatsApp Business account highly secure and safe from automated spam bans.
5. Data Retention Policy
We only retain your personal data and message log files for as long as necessary to fulfill the operational requirements of your automation rules. For instance, temporary webhook authentication files are automatically purged on a rolling basis to keep system storage clean.
6. Third-Party Integrations
Our service coordinates with third-party messaging providers (WAHA, Evolution API, and WhatsApp). Any personal or contact data transferred through these endpoints is subject to their respective security guidelines. We do not store or read the contents of your contacts' chats beyond the specific processing rules defined by your visual automation flows.
7. Your Legal Rights
You have complete control over your account. You can request access, correction, or deletion of your personal data at any time. If you decide to close your account, deleting your WhatsApp session will wipe its associated temporary auth credentials from our database permanently.